Answers to common questions about booking, payments, and your account. Can't find what you need? Contact us directly.
How do I book a bus ticket?
Open the app, enter your departure city, destination, and travel date. Select an available bus, choose your seat, and complete payment through our secure checkout. Your ticket is confirmed instantly.
What payment methods are accepted?
Yombah accepts Wave mobile money. Payment is processed securely at checkout through the app.
How do I find my ticket after booking?
Go to Bookings in the bottom navigation. Tap any booking to view your tickets and passenger details. Each ticket has a unique reference number.
Can I book for someone else?
Yes. During the booking process you can enter any passenger name and details — it doesn't have to match your account.
My payment went through but the booking shows Pending.
This is normal. Payments can take a few seconds to confirm. Pull down to refresh your bookings — it should update to Confirmed within a minute. If it stays Pending after 5 minutes, contact us.
I was charged but got no ticket.
Don't worry — your money is safe. Contact us with your payment reference number and we'll resolve it within 24 hours.
Why was my payment declined?
Check that you have sufficient Wave balance and that your account is active. If the problem persists, contact your Wave provider or reach out to us.
Can I cancel my booking?
Yes, as long as the departure is more than 5 hours away and the booking is Confirmed. Go to Bookings → Booking details → Cancel booking.
How do refunds work?
Refunds are processed back to your original Wave account. After cancellation, contact us with your booking reference and we'll process your refund within 3–5 business days.
What if the bus is cancelled or significantly delayed?
You are entitled to a full refund. Contact us immediately with your booking reference.
Do I need to print my ticket?
No. Show your digital ticket from the app to the driver or conductor. Your QR code is all you need at boarding.
My ticket shows as Used but I haven't travelled yet.
Contact us immediately. This may be a system error and we'll fix it before your departure.
What if I lose access to my account before travel?
Contact us with the email address used to book and your booking reference. We can retrieve your ticket details.
How do I change my password?
Go to Profile → Change password. You'll need your current password to set a new one.
I forgot my password.
On the login screen, tap Forgot password and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
How do I update my name or phone number?
Go to Profile → Edit profile.
How do I delete my account?
Go to Profile → Delete account. This permanently removes your account, all bookings, and tickets. This action cannot be undone.